Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be replied to within maximum 1 hour after the support ticket or e–mail was received. If your issue needs additional assistance from a server admin, we’ll direct the support ticket or the email to the person in charge, without delay then leave a comment to inform you that more time will be needed for discovering the optimal solution. If you take advantage of the Admin Services package, any of the server administration services included there will be completed whenever you prefer.
An Exceptional Help Desk Support Service
We will be at your disposal 24–7 to answer any questions that you may have pertaining to our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server management tasks, you can make use of our Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation services
A User–Friendly Help Area
Our Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the help articles in addition video versions which show all the operations that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.