Should you ever face a problem with your site and be incapable of rectifying it, ask the web hosting provider’s customer service team to help you get the site back online. A speedy solution would be the most optimal scenario, but lots of hosting companies reply within 24 hours and even more, all the more so if you’re working with a hosting reseller. Even if the problem can be quickly solved, your site may not function correctly or it may not be available at all for a lengthy period of time, so you may lose prospective customers because it is rather unlikely that anyone would be eager to return to a website that is out of order. Thus, you have to make sure not only that you can reach your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update doesn’t proceed as planned or if you delete something incidentally, for example, the site should be fixed quickly in order to avoid prolonged unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

In case you’re using one of our cloud web hosting packages and you have a question or encounter an obstacle, you can contact us 24x7 by submitting a tech support ticket or by sending an email and we will make sure that you obtain an answer in less than 1 hour. If the issue can be resolved, we will do it before we reply, whereas if there is something that you need to do on your end, we will give you all the required information – what settings to check, what workable solutions to try out, and so on. Normally, you will receive a reply within no more than thirty minutes, which means that waiting for hours on end or even for more than 1 day to obtain support is something impossible. Our one-hour reply time guarantee is valid for any enquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our unbelievably fast support service. You’ll obtain a reply to any ticket submitted from the web hosting Control Panel or email sent to our customer and tech support staff in less than an hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes far less time to explore and rectify a problem. We’ll give you more information in case the solution entails something that has to be done on your end. If you get in touch with us during weekends or official holidays, the response time will be exactly the same and given the fact that our support staff will be at your service day and night, you’ll obtain immediate help for any general, technical or billing issue irrespective of what time it is.