A live chat is among the many methods of communication offered by some hosting providers as part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it'll make it much more unlikely to misunderstand or misspell something compared to a phone call with a representative. What's more, if the problem that you experience needs some time to be reviewed and dealt with, you'll be able to do something else in the meantime instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service without charge provided that you have world wide web accessibility even if your website hosting supplier is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

Together with the phone and ticket support, we offer live chat support as well. You can contact us every single day, including weekends and holidays, and we can give you more info about the cloud web hosting packages that we offer in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Although for solely tech issues you need to open a ticket to the tech support, because such matters will need extra time to be dealt with, you can still get in touch with us on the live chat for some technical details. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you time and effort. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, so that when you have any kind of questions about our Linux semi-dedicated hosting, you're able to get in touch with our customer support team whenever you need regardless if you've already acquired your account or not. In general, the chat service is for billing, pre-sales and basic questions and troubles, but we will assist you with various technical questions as well. We can help you choose the ideal package for your sites in case you do not have an account yet, we can respond to all the billing questions or concerns you have or we can assist you with installing your new email address on your PC or smart phone - all the aforementioned will be done in a timely manner as our live chat service is online all the time, every day. No matter when you want assistance, you're able to talk to an agent and save time and effort.