If you have ordered a hosting plan and you have certain questions about a particular function/feature, or in case you’ve faced a certain obstacle and you require support, you should be able to contact the respective client service team. All web hosting companies use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, due to the fact that the most efficient way to tackle an issue most often is to post a ticket. This type of communication renders the replies sent by both sides simple to track and allows the technical support team members to escalate the case in the event that, for example, a sysadmin needs to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you have to use no less than 2 separate accounts to touch base with the customer care staff and to actually manage the hosting space. Non-stop logging in and out of different accounts might be a drag, not to mention the fact that it requires quite a while for the vast majority of web hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting packages include an integrated trouble ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in the exact same place – payments, files, e-mails, support tickets, etc., avoiding the need to go through different systems. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just a couple of clicks without having to sign out of your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of educational articles, which will supply you with more information and which may help you solve any specific issue even before you open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything from one single location, which is why we’ve integrated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with each semi-dedicated server plan. This will enable you to handle the communication with our client service staff along with your website files, which goes to say that you won’t need to remember one more login name for a separate system. You will be able to send a new ticket or to check the status of an old one with no more than a few mouse clicks whilst you are browsing the files hosted in your account. Besides, you can search through older tickets using a smart search function or read applicable knowledge base articles, which provide solutions to commonly confronted obstacles. The inbuilt ticketing system is monitored 24/7/365 with the maximum response time being only 1 hour, so there’ll always be somebody to help you.