Many individuals who start using their first web hosting account, or switch companies, typically have questions concerning how given procedures are carried out or confront complications when setting up various things like e-mails, site settings, etc. That is why, lots of web hosting providers have compiled documentation with the most standard questions and issues in order to help their clients receive information quickly and seamlessly. Consequently, the technical support team members can devote more time to real problems that some clients may be experiencing, since the solution for the minor things will be available online and clients can easily fix them without touching base with the help desk staff. Having comprehensive documentation is very important, especially for new clients without any practical experience whatsoever, as the hosting service involves a plethora of features and many people can get bewildered about what to do. A good information repository can both help you accomplish the procedures that you wish and find out how the web hosting service works in general.

Extensive Online Documentation in Cloud Web Hosting

If you have bought your very first cloud web hosting plan through our company or have moved your site over to us, you will grow accustomed to our services and our custom-created Hepsia Control Panel in no time as we have prepared an in-depth knowledge base where you can find all the information that you will ever need – both general info in regard to the web hosting service as a whole and more concrete info about the different functions that you can use and the issues that you can encounter. The articles are available in 2 locations. The full article archive can be accessed via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in every Control Panel section as well. You can become aware of how to accomplish more or less everything, from enabling an .htaccess file to administering a mailing list, and all the articles include exhaustive guides, so you will never get lost because of an unclear text. Of course, if you face a more specific problem and you can’t find a solution in our knowledge base, you can touch base with our help desk staff members 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting, will permit you to access the exhaustive online support documentation that we’ve prepared for you. The articles themselves include general info about our hosting services, educative guides about the various features that you can use, as well as troubleshooting instructions that can help you rectify common issues that you could experience. The topics that we’ve included cover virtually everything, from simple things such as how to host a new domain name in the account, to more elaborate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right side of the page that you’re on, while the complete article archive is accessible through the all-encompassing Help section.